Product Information 

Every bag is unique. Variations in tone and texture of the woodgrain and leather are not considered flaws but rather a triumph of nature’s hand.

As each bag is hand-finished, there may be slight variance in weight and color. Please note that bag colors may differ slightly from the colors seen on screen. Schedule an appointment to see the colors in person at the Eittem suite. 

Product Care 

Use a soft cloth to buff away fingermarks on the bag and to polish the stainless-steel hardware and precious metal chain. Avoid contact with water, cosmetics, oils, solvents, and cleaning solutions. Overexposure to direct sunlight over time may cause discoloration. To ensure the clasp’s proper closure, do not overstuff. Store chain in its accompanying jewelry pouch when not in use. 

Eittem bags are crafted with dedicated attention at each step of the process, in the hope that they remain a treasured part of your collection for years to come.

If you have concerns about your bag, please fill out the contact form or reach out to inquiries@eittem.com. 

Packaging & Gifting

All orders will be carefully packaged in our signature Eittem gift box with a hand-tied ribbon. The boxes are constructed in the U.S. with environmentally certified papers, recyclable lamination, and up to 100% post-consumer waste board. Bags are protected in 100% drill cotton dustbags from Italy and packaged with FSC-certified stationary printed in NYC.

A personalized, handwritten note on Eittem stationary can be enclosed for gifts. Please make your request during checkout. For additional gifting needs, please fill out the contact form or reach out to inquiries@eittem.com. 

Shipping & Delivery

Complimentary domestic standard shipping is included. All orders are insured against theft and accidental damage while in transit. Once your items have been delivered, they are no longer covered by insurance. All deliveries require a signature unless waived by you through the carrier.  

At this time, we are not able to ship orders internationally, to U.S. territories outside of North America, or to P.O. boxes.

NYC Orders

Once your order is ready, we invite you to pick up your order at the Eittem suite in Chelsea or enjoy our personal delivery service in and around NYC. Please fill out the contact form or reach out to inquiries@eittem.com to schedule.

Order Status

Eittem is built on a slow, intentional process brought to life by a small team of in-house artist-makers. Dedicated to craftsmanship and limited by small batch runs, the studio’s production times may vary. Please allow 4-8 weeks for your order as they are fulfilled in the order that they are received. You will be notified when your order is ready. To learn the status of your order, please fill out the contact form or reach out to inquiries@eittem.com. 

A limited number of bags will be available for same-day purchase by appointment only at the Eittem suite beginning mid-November. For appointment bookings, please fill out the contact form or reach out to inquiries@eittem.com.

Returns & Exchanges

Orders are eligible for returns or exchanges within 5 days from delivery date. The bag must be unworn and returned in the same condition it was received. The return must include the card of authenticity, chain attachment in its jewelry pouch, and all original packaging, including the dust bag, product booklet, and signature box. Returns are approved at Eittem’s discretion. If approved, returns will be credited to the original payment method.

Custom orders are not eligible for returns.

To start a return, fill out the contact form or reach out to inquiries@eittem.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, you will be sent a return shipping label, as well as instructions on how and where to send your package.

Please fill out the contact form or reach out to inquiries@eittem.com if you believe your bag was damaged in transit.