Skip to content

Frequently Asked Questions

 

About Eittem

What is an Eittem?

An "Eittem" is a functional object designed to be carried and used but conceived with the rigor of a sculptural form - closer to contemporary studio furniture than to a traditional luxury handbag. Finely crafted, each piece is shaped by material, proportion, and how it engages the body, rather than by traditional handbag conventions. Learn more about Eittem here.

Where are Eittem pieces made?

All Eittem pieces are designed and made entirely in our Manhattan atelier, nestled inthe gallery district in Chelsea. Design, digital modeling, carving, finishing, and assembly are all done in-house by our studio-trained team, allowing us to maintain close control over form, precision, and quality at every stage.

How are Eittem pieces made?

Each piece begins as a hand sketch and is refined through extensive prototyping. Once a form is resolved, it is carved with extreme precision using carefully programmed tool paths. After carving, every object is methodically finished and assembled by hand over the course of several weeks.

Learn more about our craft and experience it in motion.

Why are Eittem pieces priced as they are?

Each Eittem is crafted individually in our Manhattan atelier, which we built from the ground up to support this work following six years of research and development. All stages of design, carving, finishing, and assembly are done in-house using specialized machinery and tools developed specifically for our process. Forms are refined through extensive prototyping, carved with extreme precision, and then finished and assembled by hand over several weeks. We work with the finest materials selected for their durability, tactility, and long-term integrity. Our pieces are crafted by highly skilled artisans trained in art and design. This process imposes natural limits on the number of pieces that can be produced. Pricing reflects the time, expertise, materials, and infrastructure required tocreate each object to our uncompromising standard.

What makes Eittem different from other luxury handbag brands?

Eittem is not a traditional handbag brand. We are an atelier producing collectible functional sculpture, using an art world model of numbered editions, signed certificates, and documented provenance. Our pieces are conceived as enduring objects, closer to studio furniture or contemporary sculpture than to seasonal accessories—functional art made to be collected, lived with, and passed on.Explore how to collect Eittem.

Are Eittem pieces limited or editioned?

Eittem objects are produced in small numbers, making them inherently collectible. Because each piece is made individually through our time-intensive process, production is naturally limited. Unlike fashion accessories that depreciate, Eittem pieces are designed to become increasingly significant over time.

Are Eittem pieces meant to be used?

Yes. Eittem objects are designed to be carried and cradled, serving as protective vessels for your personal essentials. Though sculptural in form, each piece functions as a clutch and can be worn on a chain, designed tomove comfortably with the body.

Are Eittem pieces heavy?

No. Our clutches are crafted to feel effortless when carried. In many cases, our pieces are lighter than typical leather handbags or clutches. As wood is a natural material, there may be slight variance in weight. Typical weights are included in theproduct detail descriptions.

Who makes each piece?

Each piece is created collaboratively by our team of skilled craftspeople, including woodworkers, leather artisans, and finishing specialists. Our artisans are unique in that they are graduates of art and design schools and have gained experience in peer-level studios. Each has their own artistic practice outside of Eittem, which we encourage.

What makes each bag distinct?

Every bag is unique. Variations in tone and texture of the woodgrain and leather are not considered flaws but rather a triumph of nature’s hand. As each bag is hand-finished, there may be slight variance in weight and color. Please note that bag colors may differ slightly from the colors seen on screen. Schedule an appointment to see the colors in person at the Eittem suite. 

For any questions regarding fit or the interior sizes of the bags, we would be happy to assist you. Detail your questions on the contact form or reach out to inquiries@eittem.com

Are Eittem pieces sustainable?

Eittem’s approach to sustainabilityis grounded in longevity. Our priority is creating objects that are made with care to be carried into the next generation. We produce in limited numbers and do not overproduce. Each piece is crafted entirely in-house in our Manhattan atelier, allowing us close oversight, reduce unnecessary transport, and support repairability over time. With the exception of our European leather, all materials are sourced from within the U.S. Our paints and protective coating are water-based and hand-painted rather than sprayed. We use minimal adhesive as our leather is wet-molded, and hardware is inlaid. Stainless steel, sterling silver, and brass metals are inherently recyclable. The Eittem atelier resides in an Energy Star building.

What is Urban Salvage wood?

Urban salvage refers to wood reclaimed from trees that grew in cities or developed areas and have fallen or were removed due to age, storm damage, construction, or public safety reasons rather than harvested from commercial forests. Instead of being chipped, discarded, or burned, these trees are responsibly milled and dried, preserving valuable material that would otherwise be lost. Eittem’ssalvaged walnutissourced from the Northeastern United States, primarily New York State.

Can I visit the atelier?

Visits to the atelier are available by appointment. We welcome guests who would like to experience our pieces in person and learn more about how the objects are made.

A limited number of bags will be available for same-day purchase by appointment only at the Eittem suite. For appointment bookings, please use the request form or reach out to inquiries@eittem.com

 

Shipping & Delivery

When will I receive my order?

Eittem is built on a slow, intentional process brought to life by a small team of in-house artisans. Dedicated to craftsmanship, inventory and the studio’s production times may vary. In-stock purchases will be shipped immediately. Made-to-order purchases are typically shipped 3-6 weeks from placement date. You will be notified when your order is ready. To learn the status of your order, please fill out the contact form or reach out to inquiries@eittem.com

If you have a near-term special occasion, please contact the studio directly and we will do our best to accommodate you.

How will my order be shipped?

Complimentary domestic standard shipping is included. All orders are insured against theft and accidental damage while in transit. Once your items have been delivered, they are no longer covered by insurance. All deliveries require a signature unless waived by you through the carrier.   If you live locally, we invite you to pick up your order at the Eittem studio in Chelsea or enjoy our personal delivery service in and around NYC. Please fill out the contact form or reach out to inquiries@eittem.com to schedule.

Can I pick up my Eittem in NYC?

Yes, once your order is ready, we invite you to pick up your Eittem at our suite in Chelsea or enjoy our personal delivery service in and around NYC. Please fill out thec ontact form or reach out to inquiries@eittem.com to schedule.

How are orders packaged? What are the options for gifting?

All orders will be carefully packaged in our signature Eittem gift box with a hand-tied ribbon. The boxes are constructed in the U.S. with environmentally certified papers, recyclable lamination, and up to 100% post-consumer waste board. Bags are protected in 100% drill cotton dustbags from Italy and packaged with FSC-certified stationary printed in NYC. Learn more about packaging in the Eittem Journal.

A personalized, handwritten note on Eittem stationary can be enclosed for gifts. Please make your request during checkout. For additional gifting needs, please fill out the contact form or reach out to inquiries@eittem.com

Does Eittem ship internationally?

At this time, we are not able to ship orders internationally, to U.S. territories outside of North America, or to P.O. boxes. Please fill out the contact form or reach out to inquiries@eittem.com to be notified when international shipping becomes available

What is Eittem's return policy?

Orders are eligible for returns or exchanges within 5 days from delivery date. The bag must be unworn and returned in the same condition it was received. The return must include the card of authenticity, chain attachment in its jewelry pouch, and all original packaging, including the dust bag, product booklet, and signature box. Returns are approved at Eittem’s discretion. If approved, returns will be credited to the original payment method. Custom orders are not eligible for returns.

How can I initiate a return or exchange?

To start a return, fill out the contact form or reach out to inquiries@eittem.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, you will be sent a return shipping label, as well as instructions on how and where to send your package.

Please fill out the contact form or reach out to inquiries@eittem.com if you believe your bag was damaged in transit.

 

Product Care

How should I care for my Eittem?

Each piece is accompanied by care guidance specific to its materials and finish. With normal use and proper care, Eittem objects are designed to become cherished heirlooms.

Use a soft cloth to buff away fingermarks on the bag and to polish the stainless-steel hardware and precious metal chain. Avoid contact with water, cosmetics, oils, solvents, and cleaning solutions. Overexposure to direct sunlight over time may cause discoloration. To ensure the clasp’s proper closure, do not overstuff. When not in use, ensure bag is closed and store chain in its accompanying jewelry pouch. 

For bags with gold-tone hardware, please note that natural brass hardware is a living metal that will patina over time. Long-term, continuous exposure in humid, seaside environments will accelerate the aging process. If you wish to restore to the original shine, the Eittem atelier will repolish the hardware free of charge.

What if I damage it?

Each piece is protected with a durable coating that repels water and stains, and shields it from everyday dings and scratches. We offer lifetime repair of the bag for normal wear and tear.

If you have concerns about your bag, please fill out the contact form or reach out to inquiries@eittem.com

{"statementLink":"","footerHtml":"","hideMobile":false,"hideTrigger":false,"disableBgProcess":false,"language":"en","position":"left","leadColor":"#146ff8","triggerColor":"#146ff8","triggerRadius":"50%","triggerPositionX":"right","triggerPositionY":"bottom","triggerIcon":"people","triggerSize":"medium","triggerOffsetX":20,"triggerOffsetY":20,"mobile":{"triggerSize":"small","triggerPositionX":"right","triggerPositionY":"bottom","triggerOffsetX":10,"triggerOffsetY":10,"triggerRadius":"50%"}}
false